Contents: Write to us · If things are hard right now · Common questions · Subscriptions and refunds · Delete your account
Write to us
support@counttodea.com — in English or Ukrainian. We reply within 30 days, usually sooner.
To help us help you faster, include your phone model, the app version (Settings → bottom) and what exactly happened. Do not send your entries — we do not need them and cannot restore them.
If things are hard right now
Count to Dea.. is not a crisis service or therapy. If you or someone near you is in danger, call 112 or your local emergency number. The app has a free "Support" section with helplines, reachable from the main screen.
Common questions
Where are my entries stored?
Only on your device. They are never sent to our server, even if you have an account.
How do I keep my entries when I change phones?
Save a copy: "My data" → "Save a copy to a file", or turn on the copy in iCloud (iPhone) or on Google Drive. On the new phone, restore your entries from that copy.
The app was deleted without a copy. Can the entries be restored?
Unfortunately not: the entries lived only on the device. If the iCloud or Google Drive copy or the phone's own backup was on, they may come back from there.
My purchase did not unlock on a new phone
Open the subscription screen and tap "Restore purchases" while signed in to the same App Store or Google Play account.
Subscriptions and refunds
Count to Dea.. is sold only in the iPhone and Android apps. Payments are taken by Apple (App Store) or Google (Google Play). We never see your card details. Nothing is sold on this website. The full rules are in sections 5–10 of the Terms of Use.
| Plan | Base price | What happens next |
|---|---|---|
| Month | $3.99 | 3 free days for new subscribers, then renews every month until you cancel |
| Year | $24.99 | 3 free days for new subscribers, then renews every year until you cancel |
| 3 years | $49.99, paid once | Does not renew; lasts 3 years |
These are base prices in US dollars. The store shows the final price in your currency, including taxes, before you pay. The free part — marking days, "How was your day?", your whole life at every scale, "Support", reminders, backup and a copy to a file — needs no payment and has no time limit.
How to cancel
- iPhone: Settings → your name → Subscriptions → Count to Dea.. → Cancel.
- Android: Google Play → Payments & subscriptions → Subscriptions → Count to Dea.. → Cancel.
Cancel at least 24 hours before the free days or the current period end to avoid the next charge. After cancelling, paid features work until the end of the paid period. Deleting the app or the account does not cancel the subscription.
How to get a refund
- App Store: only Apple decides refunds. Request one at reportaproblem.apple.com or in Settings → your name → Media & Purchases. We cannot refund App Store purchases ourselves.
- Google Play: request a refund from Google under Google Play's refund rules or write to us at support@counttodea.com within 14 days of your first purchase of a plan. We will review the request and, if it is reasonable, refund you through Google Play. Include the order number from the receipt (it starts with
GPA.).
After a refund, the paid features of that purchase close. Your entries stay on the device — none of them is hidden or deleted.
Nothing here limits your consumer rights, including the right to withdraw from an online purchase within 14 days where the law gives it. If we ever stop the app, we will give at least 60 days' notice, and paid features stay open to the end of every paid term.
Delete your account
This is about the account in the Count to Dea.. app (developer: Sergii Misiak). The account is optional: if you never created one, there is nothing to delete.
In the app: Settings → "Account" → "Delete account" → confirm. The account is erased at once.
Without the app: write to support@counttodea.com from your account's e-mail address with the subject "Delete account". You do not need to install the app. We will delete the account within 30 days and let you know when it is done. If the e-mail comes from a different address, we will ask you to confirm the account is yours.
What is erased: your e-mail address and password (its hash); the birth date and look settings stored in the account; subscription details; e-mail language, account creation and sign-in dates. These data leave the automatic database backups as the backups are overwritten on the provider's schedule. Purchase records that tax law requires us to keep and support correspondence are kept as described in the Privacy Policy (section 8).
What does not change:
- your entries on the device stay: they were never on our server;
- copies in iCloud or on Google Drive stay in your Apple or Google account; delete them in iCloud or Google Drive settings ("Manage apps");
- your subscription is not cancelled — cancel it in the App Store or Google Play (see above).
Documents
Developer: Sergii Misiak, an independent developer from Ukraine.